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Grievance List

No. Source Reported Company Summary Date Status Verification Report
             
1 A letter from Simpang Bayat and Pangkalan Bayat village on 28 October 2019 Bumi Persada Permai The community members of Simpang Bayat and Pangkalan Bayat village asked about APP’s and Bumi Persada Permai commitment on the implementation of trial study of  HCSA social requirements.   Received:
28 October 2019


Closed:
6 March 2020
Closed

 
Verification Report On Simpang Bayat and Pangkalan Bayat-February 2020 (Bahasa)
2 Auriga released a report titled “APP and APRIL violate zero-deforestation policies with wood purchases from Djarum Group concessions in East Kalimantan” on 15 August 2018.
https://auriga.or.id/app-and-april-violate-zero-deforestation-policies-with-wood-purchases-from-djarum-group-concessions-in-east-kalimantan/ 
Indah Kiat Pulp & Paper Perawang mill Grievance regarding IKPP Perawang mill purchased logs from a company  still involved in deforestation after year 2013 or after APP FCP commitment. Received:
15 August 2018


Closed:
5 September 2018
Closed Verification Report
On Logs from PT. Fajar Surya Swadaya (FSS) – September 2018
3 Email from Mighty Earth on 24 May 2018 Asia Pulp & Paper Grievance regarding APP’s intention to take on ‘KTS Timber Sdn Bhd’ as a new supplier to APP

APP and Mighty Earth agreed on following action points:
1. APP will not consider any future pulpwood supply contracts with KTS Timber Sdn Bhd until their links to deforestation issues are addressed.
2. APP will revisit the SERA procedures under the Forest Conservation Policy (FCP) to strengthen its implementation and better align with the FCP. 
Received:
24 May 2018


Closed:
7 August 2018
Closed APP’s Statement on Might Earth grievance-August 2018
4 Email from Mighty Earth on 19 May 2018 Asia Pulp & Paper Grievance against the result of the SERA processes regarding one of the proposed suppliers to APP – PT Korintiga Hutani.

Verified and APP response can be found in the verification report

APP and Mighty Earth agreed on following action points:
1. APP will not consider any future pulpwood supply contracts with PT. Korintiga Hutani until their links to deforestation issues are addressed.
2. APP will revisit the SERA procedures under the Forest Conservation Policy (FCP) to strengthen its implementation and better align with the FCP. 
Received:
19 May 2018


Closed:
7 August 2018
Closed APP’s Statement on Might Earth grievance-August 2018
5 Email from NGO Matahari on 12 March 2018 PT. Arara Abadi Overlapping area between PT. Arara Abadi concession and Olak Tribe customary land. Received:
12 March 2018


Closed:
2 September 2019
Closed The Verification Report on LSM Matahari grievance-September 2019
6 A letter from the Head of Rukam Village to APP and Jaringan Masyarakat Gambut Jambi
(JMG-J) 
Pt. Wirakarya Sakti PT WKS in Jambi province conducted an eradication on community plantation areas  in year 2003 Received:
16 Januari 2016


Closed:
27 July 2017
Closed The verification report WKS – July 2017 (Bahasa)
7 A letter from NGO coalition to APP.

NGOs coalition:
EPN, WWF, RAN, FPP, WBH, WARSI, JMGR, Link-AR, Scale Up
Asia Pulp & Paper APP’s performance in relation to the development and implementation of sustainability roadmap and FCP. Received:
28 October 2015


Closed:
28 October 2015
Closed Not required
8 Email from Greenomics to APP PT. Rimba Hutani Mas (RHM)- South Sumatra Plantation and fire incident in Protected Forest area at PT RHM in South Sumatra Received:
24 November 2015


Closed:
7 June 2016
Closed The verification report RHM-December 2015 (Bahasa)
9 Email from Greenomics to APP PT. Bumi Mekar Hijau (BMH) in South Sumatra Plantation on protected area at PT BMH in South Sumatra Received:
5 November 2015


Closed:
7 June 2016
Closed The verification report BMH-November 2015 (Bahasa)
10 Email from Greenomics to APP PT. Bumi Mekar Hijau (BMH) in South Sumatra Land preparation on protected area at PT BMH in South Sumatra Received:
28 September 2015


Closed:
7 June 2016
Closed The verification report BMH-October 2015 (Bahasa)
11 Press release from Jikalahari PT. Satria Perkasa Agung - Serapung dan PT. Arara Abadi Restoration of areas impacted by fire Received:
28 September 2015


Closed:
11 November 2015
Closed The verification report SPA & AA – November 2015 (Bahasa)
12 Email from Mongabay and press release from Greenomics PT. Bumi Mekar Hijau (BMH) in West Kalimantan The changes in the land cover identified by Greenomics did not occur due to clearance by BMH, but due to forest fires in the area between from June – August 2014.  Received:
4 April 2015


Closed:
24 July 2015
Closed

The verification report BMH

13 PT. Wirakarya Sakti (WKS) PT. Wirakarya Sakti A report from PT WKS to Forestry HQ.

The incident was caused by unscrupulous members of MCP guard Rapid Response Unit (URC). The incident was a criminal case and now under formal process under Indonesia Law by official authorities.
On March 13, 2015, APP met the family of Indra Pelani to maintain relationship and express the company’s condolences. APP has also terminated contract the security contract MCP.
Received:
28 February 2015


Closed:
30 April 2015
Closed The Verification Report on District 8 Incident 
14 RAN report:
http://www.ran.org/app_social_commitment_performance_2015_full_report 
Asia Pulp & Paper APP’s performance in meeting its social responsibility commitments. Received:
14 January 2015


Closed:
8 May 2017
Closed The Verification Report on Social Responsibility Commitment (Bahasa)
15 Forest People Programme (FPP) report:
http://www.forestpeoples.org/topics/pulp-paper/publication/2014/lessons-learned-conflict-negotiations-and-agreement-between-senye
PT. Wirakarya Sakti (WKS) Senyerang conflict resolution at WKS in Jambi.

APP commits to support the rights of communities in and around the operation and those of our suppliers.
Our work with the community in Senyerang was recently recognised as a land conflict success story by the Institute for Policy Analysis of Conflict in Jakarta. 
Received:
19 December 2014


Closed:
11 June 2015
Closed The verification report WKS – Senyerang Village
16 Jikalahari PT. Mutiara Sabuk Khatulistitwa (MSK) There was land clearing activity for a coconut hybrid plantation by the local community in the overlap area between PT MSK and the palm oil company PT SAL (not owned by Sinar Mas Group/APP).

APP has issued a warning letter to PT MSK and reaffirmed the reporting procedure for violation of the FCP and is taking steps to resolve the legal status of the overlap area with PT SAL.
Received:
29 September 2014


Closed:
11 November 2014
Closed The verification report MSK 
17 Greenomics PT. Daya Tani Kalbar (DTK)
PT. Asia Tani Persada (ATP)
PT. Acacia Andalan Utama (AAU)
PT. Kelawit Wana Lestari (KWL)
No breach by any of the suppliers.
Reforestation fund payment and penalties were paid for natural forest clearing activities prior to the moratorium (1 February 2013).
Received:
2014


Closed:
11 June 2014
Closed Clarification report sent to Greenomics.
18 Wahana Bumi Hijau Foundation PT. Ogan Komering Ilir (OKI) Objection to the development of OKI Mill in South Sumatra.

Collaborative discussions held between APP/WBH/Econusa (AMDAL consultant)/TFT. 
Received:
14 March 2013


Closed:
25 April 2014
Closed Not required
19 RPH Kalimantan and WWF PT. Daya Tani Kalbar (DTK) Allegation there was moratorium breach at DTK in West Kalimantan. Received:
17 December 2013

Closed:
7 April 2014
Closed TFT Verification report –West Kalimantan
20 Greenpeace Indonesia PT. Wirakarya Sakti (WKS) Allegation there was moratorium breach at WKS in Jambi. Received:
27 November 2013

Closed:
13 March 2014
Closed TFT Verification report – Jambi
21 Forest People Programme (FPP) PT. Bumi Mekar Hijau (BMH)
PT. Sebangun Bumi Andalas (SBA)
PT. Bumi Andalas Permai (BAP)
In July 2013, FPP conducted surveys andfield studies in the
Villages of Riding, Sungai Rasau, and Jadimulya in which APP pulpwood suppliers: BMH, SBA and BAP, run their operations,
and where an integrated pulp and paper mill is planned to be constructed (OKI mill).

The claims made in the report were investigated and addressed through APP’s grievance procedures. 
Received:
July 2013

Closed:
13 March 2014
Closed TFT Verification Report – South Sumatra
22 German Parliament BTNP Asia Pulp & Paper The conservation opportunity in the area adjacent to Bukit Tigapuluh National Park. Received:
2013

Closed:
19 September 2013
Closed Not required
23 Mongabay PT. Riau Indo Agropalma Moratorium breach at RIA in Riau, which led to a full audit of all suppliers in Indonesia by a joint APP / TFT team.

Breach identified and stopped, MTH (Mixed Tropical Hardwood/natural forest logs) from breach stopped entering mills. Discussion between RIA, community, government, NGOs and APP was undertaken on 18 July 2013 to determine utilization of the logged MTH (e.g. for community or sell to others) and next step on future TK obligation of RIA.
The subsequent audit of all of APP’s Indonesian suppliers discovered similar breaches at PT. BDL in Riau and PT. BAP, PT. SPA and PT. BMH in South Sumatra, and resulted in new procedures being implemented to prevent further breaches.
Received:
15 May 2013

Closed:
26 June 2013
Closed TFT Verification Report – RIA

TFT Verification Report – SPM, BDL

TFT Verification Report – BAP, SBA, BMH
24 Mongabay, CSO Consortium Asia Pulp & Paper Feedback from the CSO Consortium on social protocols related to FCP was discussed and clarified during meeting between the APP/SMF/TFT/CSO consortiums on 16 May 2013. Received:
16 May 2013

Closed:
16 May 2013
Closed Not required
25 RPHK, Mongabay, TribunKalbar, Pontianak Post PT. Asia Tani Persada (ATP)
PT. Daya Tani Kalbar (DTK)
Moratorium breach at ATP and DTK in West Kalimantan Received:
26 March 2013

Closed:
4 April 2013
Closed TFT Verification report – Kalimantan
26 REKI and Birdlife Bumi Persada Permai (BPP) REKI area overlapping with BPP area.

Collaborative discussions held between APP/PT REKI/BPP.A mutually agreed solution has been arranged.  APP and PT REKI is moving forward with implementation. 
Received:
23 July 2013

Closed:
23 July 2013
Closed Not required
27 Jikalahari Pulpwood suppliers in Riau province Clarification on list of suppliers in Riau Received:
25 February 2013

Closed:
25 February 2013
Closed Not required
28 Wahana Bumi Hijau Foundation PT. Tripupa Jaya (TPJ) Moratorium breach in TPJ, South Sumatra Received:
25 February 2013

Closed:
25 February 2013
Closed Not required

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